Another Seagate Bites The Dust

Posted by Dallas on February 19, 2009
Personal

If you follow any Tech news, chances are you have heard of the epic fail that Seagate has been having with their Barracuda drives.

However, if you have been under a rock, Seagate had an issue in some of their drive’s firmware, where after a certain point in time the drives would just stop responding after a shutdown/reboot.

If you are like me you thought, “wow, that sucks” and moved on since you either don’t have a Seagate (or don’t know you do) and/or because your drive is working.

Well all that was until last night….

I had not paid much attention to the Seagate news, as I forgot that 2 of my drives were Seagate.
This lead me to not reading the entire articles, and therefore I missed that you could be affected by this issue and not know it until you reboot.
This fail of Seagate fell further in my head as I hadn’t needed to reboot my Mac in about a month.

Finally last night I rebooted and CRAP one of my 1 TB drives is missing!
Ok… Lets try rebooting again… Still nothing!

I posted my frustration on Twitter and was hit back with a ton a reply’s asking if it was a Seagate drive. I wasn’t sure, so I pulled the Mac Pro out from under my desk and to my surprise 2 of my TB drives are Seagate. (Yet only 1 stopped working)
So I started searching around and found the Seagate page about the issue where it asked for a serial number to see if I was affected.
CRAP I didn’t write it down.
Time to pull out the computer again!
Ok, now back to the Seagate page, and YES my drive is affected by this issue.

OK, great, now FIX IT!

Oh no no no…

First all the info they give about fixing the issue talks about Windows.
Nothing for Mac.
Then I find a Mac site talking about how to fix the issue, once you have the firmware from Seagate.
Yet on Seagate’s site it just says to contact the OEM.
It won’t give me the stupid firmware and of course their Tech support is not open.

Finally this morning on got on with a Tech support person at Seagate and the gave me this url for the firmware.
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207963&Hilite=es.2

Now I have to wait until I get home to try it out.

If there is ANY chance you have a Seagate hard drive I HIGHLY recommend you check to see if your affected BEFORE you are affected!

Check this page for more info on how to find out
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

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